Privacy Policy
BURSARS – Privacy Policy
1. Introduction
BURSARS is committed to protecting the privacy and personal information of parents, learners, schools, and all users of our website and services. This Privacy Policy explains how we collect, use, store, and protect personal information in accordance with applicable data protection laws, including the Protection of Personal Information Act (POPIA) of South Africa.
By using our website or services, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following types of personal information:
2.1 Personal Information
Parent or guardian name and contact details
Email address and telephone number
Delivery and billing addresses
Payment-related information (processed securely via third-party payment providers)
2.2 Learner Information
Learner name
School name
Grade or class information
This information is collected solely to ensure correct preparation and delivery of school-specific packs.
2.3 School Information
School name and contact details
Prescribed stationery and textbook lists
Delivery coordination details
3. How We Collect Information
Information may be collected when you:
Register or place an order on our website
Communicate with us via email, phone, or online forms
Interact with our website (such as browsing or searching for schools)
4. Purpose of Collection
We collect and process personal information for the following purposes:
To prepare and deliver correct school and grade-specific stationery packs
To process orders, payments, and deliveries
To communicate order updates and important service-related information
To provide customer support and resolve queries
To improve our website and services
To comply with legal and regulatory requirements
5. Sharing of Personal Information
We do not sell or trade personal information. Personal information may be shared only with:
Courier and logistics partners for delivery purposes
Payment service providers for secure transaction processing
Schools, where necessary, for delivery coordination and learner allocation
Regulatory authorities where required by law
All third parties are required to handle personal information securely and confidentially.
6. Data Security
BURSARS takes reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, or disclosure. Secure systems and trusted third-party platforms are used where applicable.
While we strive to protect all personal information, no system can be completely secure, and we cannot guarantee absolute security.
7. Data Retention
Personal information is retained only for as long as necessary to fulfil the purposes outlined in this policy.
Information may be retained longer where required by law or for legitimate business purposes such as record-keeping and dispute resolution.
8. Your Rights
In terms of POPIA, you have the right to:
Request access to your personal information
Request correction or updating of inaccurate information
Object to the processing of your personal information in certain circumstances
Request deletion of personal information, subject to legal obligations
Requests can be made by contacting BURSARS using the details provided on our website.
9. Cookies & Website Usage
Our website may use cookies or similar technologies to improve user experience, track site usage, and enhance functionality. You may disable cookies through your browser settings; however, this may affect website performance.
10. Children’s Information
BURSARS collects limited learner information strictly for service delivery purposes. We do not knowingly collect personal information from children without the involvement or consent of a parent, guardian, or school.
11. Marketing Communications
We may send service-related communications such as order confirmations and delivery updates.
Marketing communications will only be sent where consent has been provided.
You may opt out of marketing communications at any time.
12. Third-Party Links
Our website may contain links to third-party websites. BURSARS is not responsible for the privacy practices of these external sites, and users are encouraged to review their privacy policies.
13. Changes to This Privacy Policy
BURSARS reserves the right to update or amend this Privacy Policy at any time. Any changes will be published on our website and will apply to future use of our services.
14. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact BURSARS through the official contact details provided on our website
